Support Central

The tools available to you on this page are customized to the work you do in supporting borrowers, and are based on your access rights.

Website Support

Access reliable resources and training that help you manage federal loans and funds, and learn how to make the most of go-to tools and resources available with your Ascendium website account.

Student Success Support

Find resources to help you support your students' success during and after school.

E-signature Process Guides

This page contains e-signature process documents that meet the requirements of sections (A) through (E) of 34 C.F.R. 682.414(a)(6)(ii), which permits the U.S. Department of Education to request the documents in this section for defaulted loans that were signed electronically.

Common Manual

The Common Manual provides a single, standardized set of current student loan rules and Federal Family Education Loan Program (FFELP) policy guidelines. It is available for download in multiple formats at the Common Manual website.